Age Verification

At CandySmokez.uk, we take age verification seriously. It is illegal to sell electronic cigarette products to anyone under the age of 18 in the UK, and we are fully committed to preventing underage sales.

How We Verify Age

To comply with UK law, we must confirm that every customer purchasing from us is 18 years of age or older.

Depending on your order type, we may verify your age in one or more of the following ways:

1. Manual Verification – If your order details or payment information cannot be automatically verified, we may contact you directly to confirm your date of birth or request a valid form of ID (such as a driving licence, passport, or proof of age card).
   
2. Delivery Verification – Our drivers may request to see photo ID on delivery to ensure the recipient is 18 or over.
   
3. Account Verification – Customers who create an account with accurate details (full name, billing address, and date of birth) may be automatically verified using this information for future orders.
   

We reserve the right to cancel and refund any order where age cannot be successfully verified.

Acceptable Forms of ID

If manual verification is required, we can accept:

• UK Driving Licence
  
• Passport

Please ensure the ID clearly shows your full name and date of birth.

Failed Verification

If we’re unable to verify your age automatically or manually, your order will be cancelled and refunded in full.

This is to ensure we fully comply with UK age restriction laws.

Why We Do This

CandySmokez.uk is committed to responsible retailing. We operate in accordance with all UK laws and Trading Standards guidance for the sale of age-restricted products.

Our goal is to make vape delivery convenient and accessible for adults — while keeping it safe, legal, and responsible.

Need Help?

If you have questions about our age verification process, please contact us at hello@candysmokez.uk and our team will assist you.