Shipping policy
Shipping & Delivery Policy
Service Areas
We currently offer same-day local delivery in St Albans, Hatfield, and Welwyn Garden City. Availability may vary based on demand and driver coverage.
Delivery Hours
Deliveries operate 11:00 AM – 11:00 PM, 7 days a week.
Order cut-off: 10:30 PM for same-day delivery. Orders placed after 10:30 PM will be delivered the following day.
Delivery Fees
Delivery is free for orders over £20.
Orders under £20 may incur a small delivery fee, which will be clearly displayed at checkout before payment.
Delivery Timeframes
Most local orders are delivered the same day, typically within a few hours of placing your order. Actual delivery times depend on order volume, traffic conditions, and driver availability.
Delivery Confirmation
You will receive a message when your order is out for delivery, along with an estimated arrival time. Please ensure someone is available to receive the order at the delivery address provided.
Age Verification
You must be 18 years or older to purchase from CandySmokez.uk. Our delivery drivers may request valid photo identification upon delivery.
If age cannot be verified, the order will be cancelled and a delivery fee may still apply.
Missed Deliveries
If we are unable to complete your delivery due to an incorrect address or no response, we will attempt to contact you. If delivery cannot be completed, your order may be rescheduled or refunded (minus any applicable delivery fees).
Outside Our Delivery Zone
If your address is outside our same-day delivery areas, we may offer next-day postal delivery where possible. Postal delivery options, fees, and timeframes will be displayed at checkout if available.
Delays
We always aim to deliver on time, but delays can occasionally occur due to circumstances beyond our control, such as traffic, weather, or high order volumes. We will keep you informed in such cases.
Contact
For any questions regarding shipping or delivery, please contact us at hello@candysmokez.uk.
Our team will be happy to assist you.